General Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the Restik platform (websites, admin panel, guest bots, booking pages, and related payment flows) operated by Newbie Catering Ltd (“we”, “us”, “Restik”).

1. Who we are

Restik is a hospitality technology platform for restaurants and chains: loyalty programs, Telegram / WhatsApp guest bots, table bill payments, bookings, and POS integrations. The platform is operated by Newbie Catering Ltd, Reg. ΗΕ 429627, Koutsoventi 2, Agios Athanasios 4101, Limassol, Cyprus. Contact: hello@restik.top.

2. Services

Depending on the restaurant’s configuration, Restik may provide:

• loyalty programs and offers for guests;
• online payment of an open table bill (QR / bot) via a secure hosted card checkout;
• guest table booking, including optional prepaid deposits or fees;
• admin tools for restaurant staff and partner integrations (e.g. Syrve / IIKO).

Prices, amounts due, tips, bonuses applied, and currency are shown to the guest before they confirm payment. Card payments are processed in the currency of the restaurant program (commonly EUR for Cyprus merchants).

3. Accounts and acceptable use

Restaurant operators must provide accurate business details and keep access credentials secure. Guests must not misuse bots, payment links, or booking tools (fraud, chargeback abuse, scraping, or interference with other users). We may suspend access that violates these Terms or applicable law.

4. Payments

Online card payments are processed by a certified payment provider (including myPOS where configured for the merchant). Restik does not store full card numbers on its servers. By starting a payment you confirm the amount, currency, and any tip or bonus application shown on the checkout screen. A receipt or confirmation may be sent via the guest bot or email where available. Refunds and cancellations follow our Refund Policy and Cancellation Policy.

5. Restaurant–guest relationship

Food, drinks, and venue services are supplied by the restaurant, not by Newbie Catering Ltd as a caterer (unless a separate product such as Newbie Lunch applies under its own terms). Restik provides software and payment facilitation. Complaints about the meal or service should first be directed to the restaurant; payment disputes follow our Refund and Cancellation policies and the card scheme / provider rules.

6. Platform subscription (restaurants)

Restaurant subscription plans, metering, and feature limits are described on restik.top and in the admin panel. Paid plans renew according to the agreement shown at signup or in billing settings unless cancelled under the Cancellation Policy.

7. Liability

To the extent permitted by Cyprus and EU law, Restik is provided on an “as available” basis. We are not liable for POS outages, third-party messenger downtime, or restaurant operational errors outside our reasonable control. Nothing in these Terms limits liability that cannot be excluded by law.

8. Changes

We may update these Terms to reflect product or legal changes. The current version is always published at https://restik.top/site/terms. Continued use after publication constitutes acceptance of the updated Terms.

9. Governing law

These Terms are governed by the laws of the Republic of Cyprus. Disputes are subject to the courts of Cyprus, without prejudice to mandatory consumer protections where applicable.