Refund Policy

This Refund Policy explains when and how Newbie Catering Ltd (“Restik”) processes refunds for online payments made through the Restik platform. It complements our Terms & Conditions and Cancellation Policy.

1. Operator

Refunds related to Restik payment flows are handled by Newbie Catering Ltd, Reg. ΗΕ 429627, Koutsoventi 2, Agios Athanasios 4101, Limassol, Cyprus. Contact: hello@restik.top.

2. Table bill card payments

When a guest pays an open restaurant bill by card (QR code or guest bot → hosted checkout):

• the charge covers the amount confirmed at checkout (bill total after discounts, plus optional tip);
• if the payment failed or was duplicated, contact us or the restaurant promptly — we will investigate with the payment provider and arrange a refund where the charge should not have succeeded;
• disputes about items on the bill, quality of service, or tips are primarily handled by the restaurant; where appropriate we can assist with a full or partial refund via the payment provider.

3. Booking deposits and fees

Prepaid booking deposits or booking fees follow the restaurant’s booking rules and our Cancellation Policy. If a booking is cancelled within the allowed window, eligible prepaid amounts are refunded. After the cancellation deadline, or in case of a no-show, prepaid amounts are generally not refunded unless the restaurant or Restik agrees otherwise.

4. How to request a refund

Contact us as soon as possible via:

• email: hello@restik.top;
• the restaurant’s guest bot (if you paid through it); or
• restaurant staff, who can escalate the case to Restik support.

Please include the payment date, approximate amount, restaurant name, and any order / booking reference shown in the bot or receipt.

5. Processing time

Approved refunds are processed through our payment provider (including myPOS where used). Card refunds typically appear within 5–10 business days, depending on the card issuer.

6. Chargebacks

If you open a chargeback with your bank, please also notify us so we can pause duplicate recovery and provide evidence. Unfounded chargebacks may lead to account restrictions.