Cancellation Policy

This Cancellation Policy describes how cancellations work on the Restik platform operated by Newbie Catering Ltd. It should be read together with our Terms & Conditions and Refund Policy.

1. Operator details

Newbie Catering Ltd, Reg. ΗΕ 429627, Koutsoventi 2, Agios Athanasios 4101, Limassol, Cyprus. Contact: hello@restik.top.

2. Guest table bookings

Where online booking is enabled, guests may cancel through the booking page or guest bot while Restik allows self-service cancellation.

• Unpaid booking — can be cancelled without a charge; related pending checkouts are cancelled with it;
• Paid or confirmed booking — self-service cancellation is allowed only before the restaurant’s cancellation deadline. That deadline is the reservation’s local date and time minus the venue’s minimum advance booking hours (configured per restaurant / time slot and stored with your booking). After the deadline, or after the reservation has started, self-service cancel is not available;
• Within the allowed window — eligible prepaid deposit and booking fee are refunded per the Refund Policy;
• After the deadline / no-show — prepaid amounts are generally not refunded unless staff or Restik agree otherwise.

Always rely on the status and actions shown for your booking. For help after the self-service window, contact the restaurant or hello@restik.top.

3. Unfinished card checkouts

If you start a card payment (table bill or booking prepay) and cancel or abandon the hosted checkout page before the payment is authorised, no charge is made. Pending authorisations that never complete are released by the card issuer according to their usual timelines.

4. Paid table bills

A successfully paid table bill cannot be “cancelled” as an order in the food-delivery sense — the meal was already consumed at the venue. Corrections use the Refund Policy (duplicate charge, wrong amount, restaurant goodwill).

5. Restaurant subscriptions (Restik plans)

Restaurant operators may cancel or change a Restik subscription from the admin billing settings or by emailing hello@restik.top. Cancellation stops the next renewal; the current paid period generally remains available until it ends, unless a different arrangement is agreed in writing. Usage metering already accrued is not reversed except where required by law or a billing error.

6. How to request cancellation help

Use the in-product cancel action when available; otherwise contact the restaurant’s bot or email us with the booking / payment reference. We aim to confirm cancellations and any related refunds without unnecessary delay.